How can we help?
Most answers are below. If you're still stuck, we're a quick email away — we read every message.
Common questions
How do I delete my account?+
Open the app → Profile → Settings → Delete account, or email us and we'll remove your account and data.
I bought gems / PRO but didn't get them+
Open the store and tap Restore purchases. If it still doesn't appear, email us your Apple receipt and we'll sort it within 24–48h.
A question looks wrong+
Tap Report on the question (or the result screen) — it goes straight to our moderation queue. Thanks for keeping Trivor accurate!
How does ranking work?+
Ten placement matches set your starting tier (Bronze → Royal). After that your ELO moves with every ranked result against real players.
I was matched unfairly / suspect cheating+
Matches are server-timed with anti-cheat. If something felt off, email us the rough time and topic and we'll investigate.
Looking for our Privacy Policy? It covers what we collect and your rights.